K & M Marine

John D said:

This has to be the worst boat company in Michigan. If you were smart you would not take your boat to K&M Marine Inc, save yourself time, a headache, money and most important knowing your boat is going to be fix correctly. I told them exactly what my boat was doing and they still didn't fix it right. Told me it was good to go and that they tested it twice. I took out and had to be towed in for the exact same thing I took it in for. Took back to the shop and after several days of working on it they couldn't tell me nothing. I would call and ask for updates "still working on it" call and ask for the manager, but his only responds is "I don't know". I'm not sure who they have working on the boats in the back, but they won't see me or anybody I know boat. It's funny because another customer walked in asking about his boat and all they could say was "I don't know" he went as far as replacing an engine because they couldn't fix the problem. Just to give you an example they charged me $200+ to clean a carburetor, when I could have bought a brand new carburetor for that price. Save yourself a headache and go somewhere else. They clearly don't know how to run a stand up business. Just ripping people off

Jack W said:

ZERO STARS - Avoid at All Costs – Unsafe Work and Unprofessional Behavior I had an absolutely terrible experience with K & M Boat Company, and I feel obligated to warn others. I brought my boat in for a transom replacement, expecting professional work. What I got instead was unsafe, sloppy, and rushed craftsmanship. This boat was my uncles and has great sentimental value. He purchased it brand new 45 years ago and I have had it for several years. He has since past and my goal was to refurbish the boat, including the original motor, in his honor and the process started with the transom. They used substandard, unsafe hardware (Self tapping screws, of which more than half of them snapped off before I even got the boat home) and didn't even bother to replace the full transom – instead, they left old, rotted wood in the bottom half of the transom. Meaning that there was seam which in turn would’ve flexed and eventually the motor would’ve ripped the transom apart. I supplied the wood and the transom wood was neither properly sanded nor sealed, which is just asking for future water damage and structural failure. They actually tried to trick me by putting some sort of sealant along the top edge to make it look like they actually sealed it. On top of that, they ruined the gunwales during the process, leaving my boat in worse condition, with potentially irreversible damage, then when I brought it in. At the very least, if it is repairable, it is going to cost me several thousands dollars. Shockingly, they "completed" the entire job in just 2 days – a process that any reputable shop will tell you, and from the research I did on my own, it takes a minimum of 7–10 days to do correctly. It's clear they are hacks and cut corners at every turn. The guy, Craig, said he’s done transoms for 35 years. He said he coated my transom only once but he never coated it at all. I feel sorry for anyone that has had they’re transom done by this hack as the transoms probably ripped off and they probably lost their motors. The guy is clueless as is most of the rest of the staff. In addition, the boat was supposed to be shrink wrapped for the winter with the repair to be done in late March. However, they did their hack work in between Christmas and New Years and never re-wrapped the boat, leaving the transom area exposed and filled with water all winter. To make matters worse, the owner, Gary, was extremely rude and unprofessional. He tried to intimidate me when I raised concerns, displaying bullying behavior that no customer should ever have to deal with. His attitude was defensive, aggressive, and completely unacceptable. I highly recommend that people avoid K & M Boat Company, AT ALL COSTS, for any kind of service or purchase. Do not trust them with your boat, your money, or your safety. Their business practices are horrendous, and supporting them only enables more of this awful treatment and lousy hack work toward other customers. Look up their reviews. They have horrendous reviews going back 11 years.